Terms of Service and License Agreement

Effective Date: June 4, 2026 · Last Updated: June 4, 2026

Plain-language summary

You own your data. Always. We never claim rights to your content, and we never use it to train AI models.
You choose where it runs. Self-host on your own hardware, or let us host your Brain on Nerrem Cloud in an isolated environment that's yours alone.
Nerrem is paid software. There is no free, unlicensed tier — every install is tied to an active subscription. The source is available to read and audit, but running it commercially requires a paid plan.
You can cancel anytime and keep your data. On cancellation the software enters a read-only state; you can still read and export everything.
AI can be wrong — you're responsible for what you ship. You review and approve output and configure any automated actions.

1. Agreement

By creating an account, subscribing to, installing, or using any Nerrem product or service (the "Services"), you agree to these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

"You" means the individual or organization using the Services. "We," "us," "our," "Nerrem" means Nerrem AI, operating under the laws of the State of Maryland, United States.

2. What the Services Are

Nerrem is a personal AI system — your "Brain" — composed of a required core plus optional plugins and surfaces:

Component	Description
core-brain	The kernel: identity, encryption, plugin registry, the LLM aggregator client, sandboxed executor. Required.
brain-chat / brain-desktop / brain-mobile	Surfaces you interact through (CLI, web, desktop, mobile).
admin-brain	Chief-of-staff plugin — inbox/stream triage, briefings, draft replies.
project-brain	Project-coach plugin — structured memory, decisions, documents.
agent-brain	AI-workforce plugin — agent roles, sandboxed execution, staged output.
data-brain	Data-lab plugin — metrics and analysis.
team-brain	Federated team layer — team-owned artifacts, ratified decisions, comments, all replicated across members by signed, encrypted gossip.

Available plugins, surfaces, and prices are published at nerrem.ai/pricing, which is the authoritative source for what each plan includes.

3. Deployment Modes

You may run the Services in either mode; the license, identity, and data model are the same in both, and you can move between them by exporting/importing your data:

Self-host. You install and run the Services (desktop app or container) on hardware you control. Your data lives on your infrastructure. A valid, active license is still required for the software to function (see §5).
Nerrem Cloud. We host your Brain for you in a single-tenant, isolated virtual machine that we operate on your behalf. Your data is encrypted at rest under keys managed by your key service (brain-keys) and is isolated from other customers at the hardware-virtualization layer. See the Privacy Policy for specifics.

4. License Grant and Restrictions

4.1 Grant

Subject to an active subscription and these Terms, we grant you a non-exclusive, non-transferable, revocable license to install and use the Services on devices and infrastructure you own or control, for personal or commercial purposes, and to create works from your own data using the Services.

4.2 Source-Available License

The Nerrem source code is published under a Business Source License (BSL)-style license (converting to an open license after the period stated in the repository). You may read, audit, fork, and contribute. Commercial use of a self-built binary still requires an active paid plan, and the software requires the sign-in/license handshake to function. Building from source does not grant a right to run the Services without a license.

4.3 Restrictions

You may not:

Resell, sublicense, or redistribute the Services as a service to third parties except as the source-available license expressly permits;
Circumvent, disable, or tamper with the license, metering, or entitlement mechanisms;
Remove or alter copyright, trademark, or attribution notices;
Use the Services in violation of applicable law.

5. Licensing, Subscriptions, and the Phone-Home Mechanism

No free tier. Use of the Services requires an active subscription. There is no anonymous or unlicensed install path.
Signed license tokens. Your license is a cryptographically signed token that the software verifies. It is time-limited and refreshed on a cadence tied to your billing term: short-cycle for monthly plans, and once per term for annual plans (with best-effort revocation when the install is online).
Grace on lapse. If your subscription lapses, after the current token expires the install enters a read-only grace mode: you keep read and export access to your data indefinitely, but new inference, agent runs, and sync stop. We do not delete your self-hosted data; we never had it.

6. Payments

Subscriptions are billed monthly or annually through our payment processor (Stripe). We do not store your full card details.
Brain Credits. Plans include a metered pool ("Brain Credits") covering LLM tokens and burst compute. Usage beyond the included pool is governed by the pricing page (overage or hard cutoff with optional auto-restore).
Price changes. We give at least 30 days' notice of price increases; they do not apply to an active term until renewal.
Refunds. Monthly: cancel anytime; no refund for the partial month. Annual: full refund within 30 days of purchase; thereafter no refund, but access continues to term end. If we discontinue a Service, we provide a pro-rata refund for the prepaid remainder.

7. Teams

A Team is a federated cluster of members' personal Brains, not a shared account. The Team Owner pays for the seats; membership is established by federation-signed pairing among members.
Team-owned artifacts (goals, decisions, agreements, comments) belong to the team and survive any member's departure. Individual members retain ownership of their personal Brain data.
The Team Owner is responsible for managing membership, roles, and access, and for any seat-billing permissions they grant to members.

8. Your Content and Our IP

8.1 Your Content

You own all content you create or process with the Services ("Your Content"). We claim no ownership or license to it beyond what is strictly necessary to operate the Services you request (e.g., transmitting a prompt you submit to a model provider to return a completion). We do not use Your Content to train AI models, and we do not sell it.

8.2 AI Output

Output generated through the Services is yours, to the extent it is capable of ownership. Be aware that AI-generated output may not be exclusive — the same or similar output may be produced for other users — and that, depending on jurisdiction, purely AI-generated content may not be protectable by copyright. You are responsible for reviewing output for accuracy and for potential infringement of third-party rights before relying on or distributing it. AI output may also be subject to the terms of the model provider that produced it (see §9). We make no representation that output is original or non-infringing; the disclaimers and liability limits in §11–§12 apply.

8.3 Our IP

The Nerrem name, marks, branding, and proprietary components are ours. These Terms grant a license to use the Services, not ownership. "Nerrem," "Brain," and the plugin names are trademarks of Nerrem AI.

9. LLM Aggregator and Third-Party Providers

To perform inference you request, the Services route prompts and context either through Nerrem's aggregator (using Nerrem-pooled provider keys, metered against your Brain Credits) or directly to a provider using your own keys ("BYOK"), at your configuration.

For Nerrem-routed inference, Your Content is processed transiently to fulfill the request and is transmitted to third-party model providers (e.g., Anthropic, Together.ai) under agreements that prohibit them from retaining or training on it (zero-retention) where the provider offers such terms. We configure the available zero-retention and no-training options, but we do not control and cannot guarantee a provider's internal processing; we name our model providers in the Privacy Policy so you can review their terms.
For BYOK, Your Content goes directly to the provider under your own agreement with them; their terms, not ours, govern that processing.
We are not responsible for third-party provider availability, changes, or their handling of data sent under your BYOK configuration.

9.1 AI Transparency

The Services are an AI system: you are interacting with AI, and outputs (drafts, messages, agent actions, analyses) are AI-generated and may be incorrect. We surface this in-product. Where required (e.g., EU AI Act Article 50), we provide notice that you are interacting with AI and that content is AI-generated; you remain responsible for any further AI-disclosure or labeling obligations that attach to how you use or distribute the output.

10. Acceptable Use

You will not use the Services to violate law, infringe others' rights, send unlawful or abusive content, generate deceptive or discriminatory content or deepfakes, input third-party personal data without a lawful basis, or attempt to breach the isolation, security, or metering of the Services or of other customers. Do not rely on AI output in legal, medical, financial, safety-critical, or other regulated or high-stakes contexts without independent review by a qualified professional.

11. Disclaimers

11.1 AI Output

AI is not perfect. The Services use AI models that may produce incorrect, incomplete, or inappropriate output. The Services are tools, not decision-makers. You are responsible for reviewing AI output before relying on it, and for any action taken — by you or by an agent you configure — on the basis of it.

11.2 Agents

You configure agent roles, autonomy levels, and constraints. Sandboxing reduces but does not eliminate risk; no sandbox is perfect. You are responsible for actions taken by agents at the autonomy levels and within the access you configure. The Services are not certified for processing regulated data (HIPAA, PCI, etc.) without additional controls.

11.3 "As Is"

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

11.4 Your Infrastructure (Self-Host)

When you self-host, you are responsible for the security, backup, and availability of your own infrastructure. Back up your data.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NERREM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; THERE, OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to indemnify and hold harmless Nerrem AI from claims, damages, or expenses arising from your use of the Services, Your Content, actions taken by agents you configure, or your violation of these Terms or any third party's rights.

14. Termination

By you: cancel anytime via account settings or support@nerrem.ai.
By us: we may suspend or terminate for breach, unlawful use, or attempts to circumvent licensing or security, with 30 days' notice except where immediate action is needed for illegality or active security threats.
Effect: paid functionality ends; the install enters read-only grace (§5); you retain read/export of your data. For Cloud-hosted accounts, we will make your data available for export for at least 30 days before deletion.

15. Dispute Resolution

Before filing a claim, you agree to contact legal@nerrem.ai and attempt informal resolution for 30 days. Unresolved disputes shall be resolved by binding arbitration under the rules of the American Arbitration Association, seated in Maryland, United States, except claims for injunctive relief regarding IP, small-claims actions, and claims regarding unauthorized access or data breach. You waive participation in class actions and class-wide arbitration.

16. General

Governing law: the laws of the State of Maryland, United States, without regard to conflict of law principles.
Privacy: governed by the Privacy Policy, incorporated by reference.
Data processing: where we process personal data on your behalf (Nerrem Cloud, Teams), we act as a processor and our Data Processing Agreement applies; it is available on request at legal@nerrem.ai and governs that processing and identifies subprocessors.
Changes: we may update these Terms; for material changes we provide 30 days' notice via the Website and Services. Continued use after the notice period is acceptance.
Entire agreement / severability / no waiver / assignment: these Terms (with the Privacy Policy) are the entire agreement; if any provision is unenforceable the rest stands; our failure to enforce is not a waiver; you may not assign without our consent; we may assign in a merger or sale of assets.

17. Contact

These Terms are written to be understood, not just signed. If anything is unclear, email legal@nerrem.ai and we'll explain it plainly.